Complaint Policy

If you have a complaint about the Website (including any complaint about content appearing on the Website or the conduct of a user), please send your complaint to abuse@cherry.tv including your name, address, contact details, a description of your complaint, and, if your complaint relates to content, the URL for the content to which your complaint relates. If you are unable to contact us by email, please write to us at the most appropriate address identified in section 26.19. You may also fill out our Content Removal Request form here. Within 7 business days after receipt of your complaint, (a) we will take those steps as we consider to be appropriate to investigate your complaint; (b) if we require further information or documents from you, we will contact you to let you know; and (c) we will in good faith take those actions as we consider appropriate to deal with the issue that your complaint has raised. If you have complained about content that appears on the Website and we are satisfied that the content is unlawful or otherwise breaches this agreement (including the Content Standards), we will act quickly to remove that content. You state that you will not make any complaint under this section 26.17 that is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your account.